Powerfull simplicity

CollectPro is part of a new generation of applications developed with the force.com platform, the leader of the software as a service known as SaaS or simply as applications in the cloud. Designed for businesses of all sizes easy to use to manage all aspects of the customer's life cycle.

WITECC cloud solution specialist offers the first application of charges that does not require you to acquire any computing platform; More than the collections agent workstations and an Internet connection.

Complete and Affordable Collection Management

CollectPro is a solution designed for organizations of all sizes that need to install and run it immediately and do not require strict integration with existing applications or systems. CollectPro provides great functionality without expensive expendable components. For more complex and larger organizations, CollectPro can be integrated in line with its transactional and / or ERP systems, thus allowing immediate feedback on payments made by customers.

Important features offered by CollectPro:

 Provides an integral view of the customer with their accounts, credit history and payments

 The integrated management console facilitates operation and decreases the learning curve

Of Collection Agents

 The integrated workflow engine makes it easy to define business processes

 Assignment of charges to agents in an automated and flexible way

 Automated tracking of collection calls

 Complete history of the collection procedures carried out for each client

 Automatic sending of letters and emails from the agent console

 Integrated tasks and activities calendar with Outlook or Lotus Notes

 Provides a collaborative platform that encourages teamwork

 Connectivity with mobile devices to integrate management of field agents

 Integration (CTI) with your telephone plant for direct dialing from the application

 Monitoring of management indicators using integrated analytical tools

Self-service portal for self-management by clients

 Integration with the customer service module for service case management

Related to collections and queries to the knowledge base to obtain solutions

Common to customer service issues

 Follow-up of judicial collection processes

 Total integration with salesforce.com: the # 1 CRM application on-demand in the world

Key Benefits

CollectPro offers an extensive set of benefits that help you effectively manage customer collections, including:

 Fast, low-cost implementation that encourages high ROI. A rapid return on investment implies that customers often see a positive performance within three months of implementation, much faster than the profitability threshold that usually occurs a year or more for conventional software

 A secure and scalable online infrastructure offers assistance to hundreds of thousands of users, economies of scale without hardware or software to purchase, install or maintain. DataCenters millions of dollars invested in the most advanced technology to achieve the highest level of Internet security, which has + 100,000 companies in the world. Disaster recovery and protection through security backups ensure proven and fail-safe security

 Full and flexible automation allows you to implement the processes of collections with the characteristics of your company and to modify them easily when the requirements of the business change. An increase in the productivity of agents means a more effective recovery of accounts receivable and therefore a better utilization of capital

 Integration with email allows for more seamless communication with the client without requiring any programming or installing email servers

 Accessible anywhere in the world through a standard web browser; The application requires little training. Because it is easy to learn and use, acceptance rates regularly exceed 90%, increasing productivity and profitability

 Customized reports provide an instant view of the status of collection operations, equipment activities, payments, customers and accounts. The control panels allow to visualize the advance of the collections and the effectiveness of the operation in real time

 The Apex Mobile platform incorporates wireless devices, handheld devices and disconnected laptops to take charge of the field

 The integration facilities offered by the force.com platform allow CollectPro to be integrated with the company's telephony system for greater efficiency in charge calls. The ease of integration with the company's transactional systems allows the management of collections and the analysis of operations in real time

 CollectPro integrates seamlessly with the other salesforce.com CRM modules allowing the company to have a complete view of the interactions with its clients: the management of marketing campaigns and their follow-up, follow-up of commercial opportunities, sales forecasts, negotiations Of customer service and its resolution using a knowledge base to the problems that the clients report.